Damages

DAMAGED/DEFECTIVE ITEMS

Please inspect your order upon receiving it. Damaged, defective, or incorrect items must be reported within 7 days of delivery. In the unlikely event you receive an item that is damaged, please contact NY Jewelry Galore immediately at info@NYJewelryGalore.com  and email a photo of the damaged, defective, or incorrect item and your order number to info@NYJewelryGalore.com.

Customer service inquiries and return request are responded to Monday-Friday between 9am-6pm EST (excluding Holiday’s).

Our Customer Service team generally responds to all emails with 24-48 hrs.

Return shipping labels are provided by NY Jewelry Galore only if the item received by the customer is damaged, defective, or we shipped you the incorrect item.

Unfortunately, we cannot accept returns on FINAL SALE items or gift cards.