Returns & Exchanges
To be eligible for a return or an exchange, please begin the return process, within seven (7) days of receiving your order. With the exception of customized/personalized pieces which are FINAL SALE.
Please purchase jewelry at your own discretion, as some jewelry pieces may include contents that can cause an allergic reaction based on your specific condition. NY Jewelry Galore is not responsible for results in allergic reactions.
Returns request submitted after seven (7) days will not be processed.
To be eligible for a return, your item must be unused and in its original packaging. Once your return is received and inspected, we will send you a confirmation email to notify you that we have received your item(s).
NY Jewelry Galore has a right to approve or reject every return. We will notify you via email of the approval or rejection of your refund.
Exchanges are available if there is a defect in the product. Please note that we are unable to accept returns or offer credit for final sale items.
Additionally, all shipping fees are non-refundable.
CONDITIONS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Customers are responsible for return shipping. Return shipping is non-refundable. When returning packages back to our facility we recommend that you obtain the tracking number, this will provide you with a proof of postage in the event the package is lost. Here at NY Jewelry Galore we are not responsible for items damaged or lost in transit. You can always contact us for any return question at info@NYJewelryGalore.com.
RETURN SHIPPING PROCESS
If you are returning for a refund, please make sure to send back any item(s) within 7 days of receiving your order. Please process your return request via the NY Jewelry Galore Returns Center
To start a return please click the NY Jewelry Galore Returns Center Link Enter your order number, shipping zip code, or email used for your order, and follow the instructions on the Return Center page to receive your shipping label and tracking number. (Items sent back to us without first submitting a return request will not be accepted.)
Upon submitting your return request in our Return Center, you will receive a return authorization, shipping label, and return instructions. Please proceed with shipping the item(s) back to our facility.
Return shipping postage is the sole responsibility of the customer. Return shipping is non-refundable.
REFUNDS
You will receive an email notification from NY Jewelry Galore once your refund has been processed. Please allow up to 15-20 days for your package to arrive and our returns department to refund your original form of payment. We are unable to refund any original shipping charges, if applicable.
Any merchandise discounted may be marked FINAL SALE, in which case they are not eligible for return or exchange.
Customers are responsible for return shipping/return shipping is non-refundable
EXCHANGES
If you are returning for an exchange, please make sure to send back any item(s) within 7 days of receiving your order. Please process your exchange request via the NY Jewelry Galore Returns Center
To start an exchange request please click the NY Jewelry Galore Returns Center Link Enter your order number, shipping zip code, or email used for your order, and follow the instructions on the Return Center page to receive your shipping label and tracking number. (Items sent back to us without first submitting a return request will not be accepted.)
Upon submitting your exchange request in our Return Center, you will receive a return authorization, shipping label, and return instructions. Please proceed with shipping the item(s) back to our facility.
Return shipping postage is the sole responsibility of the customer. Return shipping is non-refundable.
NON-QUALIFYING ORDERS
PERSONALIZED
Custom-made personalized pieces are final sale. These items are made to order and cannot be cancelled or returned. You can find this information on the product pages as well as on your invoice. If a manufacturing error is made, please contact us to discuss: info@nyjewelrygalore.
FINAL SALE ITEMS
Items purchased on sale and marked as FINAL SALE cannot be cancelled or returned. Customized/Personalized items are FINAL SALE and cannot be returned.
Please Note: ALL ITEMS MARKED AS FINAL SALE CANNOT BE RETURNED OR EXCHANGED.
CUSTOM MADE JEWELRY
All orders that are considered custom orders, are made as requested by “Client” (you).
All custom orders, made as requested by client (you), are non-refundable. Each custom-made piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. Additionally, all shipping fees are non-refundable. We will not refund for "buyer's remorse". Absolutely no refunds on custom engraved merchandise, custom made rings, or any custom work. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by NY Jewelry Galore. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.