Shipping Policy

SHIPPING

Orders with standard shipping are usually fulfilled and shipped within 10-15 business days unless otherwise noted.

Processing time for custom and pre-order pieces may take longer, and these details will be found on the product pages. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.

Currently, we are shipping with the United States Postal Service (USPS).  

The risk of loss of the item passes to you upon delivery to USPS. NY Jewelry Galore will not be held responsible for lost, stolen, delayed, or marked ''delivered'' shipments after delivery to the shipping carrier.

Note: Our offices are closed on the weekend, so any orders placed on Friday will be processed first thing on Monday.

EXCEPTIONS: Final sale merchandise is not eligible for a return or exchange, including custom-made personalized pieces. Please note, international orders DO NOT qualify for prepaid returns.

POSSIBLE DELAYS

At NY Jewelry Galore we try our best to ensure your order will be delivered on time. Delays are possible during our holiday and sale season. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On rare occasions, these packages can arrive outside of the estimated time frame.

TRACKING MY ORDER

When your order has shipped, an email confirmation will be sent which includes your tracking number. Given the tracking number you can follow the progress of your shipment. Customers can also visit www.usps.com  manually input tracking number to locate package.